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We understand that returning products is often a frustrating experience, but Trufflina strives to make the process a simple and straightforward one. If you are not satisfied with your purchase, we will gladly help you to return your product, when it falls within the guidelines below.


Return Period

Return your item anytime from the date you received your item(s) within the timeframe below:

• 7 days for Juice Caviar Maker Plus.

• 7 days for Juice Caviar Maker.

• 7 days for Digital Scale.


Non-Returnable Items

Spherification Kits, Refill Packs, spoons, and ingredients such as sodium alginate, calcium chloride, sodium citrate, xanthan gum, calcium lactate gluconate can not be returned.


Items That Are Defective, Damaged in Shipping, or Incorrect

If you return an item that is defective or was damaged in shipping, you will receive a credit. You may then choose to purchase a replacement item online.


Missing Items or Damaged Product Fee

If the product is missing contents and/or accessories, a missing item or damaged product fee may be charged.


Refunds

Refunds will be credited via CCNow or to the Google Checkout or PayPal account that was used at time of purchase.


Trufflina Discretion

Trufflina reserves the right to deny any return. Additional exclusions may apply.

To return items purchased on Trufflina.com you can follow these steps to return it by mail:


Returns by Mail

Follow these steps to return your purchase by mail.

1. Contact us via email at "store@trufflina.com" to request an RMA number and indicate the reason for the return. If the contents are damaged, include a description of the damage.

2. Allow 1 to 2 business days for your request to be reviewed. Along with your RMA, you will be provided a return shipping address.

3. Pack your return in the original package if possible.

4. Include all original packing materials and accessories to avoid additional fees.

5. For proof of delivery, we recommend that you return items via UPS ground or insured USPS.


You are responsible for all shipping charges. Please do not return items COD. Any charges for COD shipments will be deducted from your refund amount.


Still have questions?

Contact Us

Return Policy